New law on hotline complaints
Print Edition
UNDER a planned new regulation, law enforcement officials will be punished for failing to act on complaints received on the city’s public service hotline “12345,” a statement released by Shanghai public service hotline management office said yesterday.
Government officials will face public criticism, be warned, suspended, investigated or moved from their current position under the law which is being issued by the Shanghai Supervision Bureau.
The statement said most of the complaints on the hotline dealt with illegal construction, unlicensed stalls and food safety issues. The hotline received about 67,000 complaints on illegal constructions in 2014, which was up by 54 percent from 2013 and accounted for 89 percent of all the complaints received.
In some cases it was found that some officers were slow or refused to act on the complaints or colluded with the guilty. They will now be probed if they refused to act on the complaints or if the same complaint was filed thrice.
The statement said many illegal constructions were not demolished in time and officials who fail to solve the problems may face criminal charges.
A 5,000-square-meter farmland in Pudong’s Chuansha area, for instance, was occupied by a developer who illegally built a five-storied building over it. Even though nearby residents complained on the hotline, the building was completed and rooms rented out.
Authorities have estimated that there are at least 60,000 illegally constructed residential buildings in Shanghai.
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