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June 22, 2017

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Investor pressure forces resignation of Uber chief

TRAVIS Kalanick, the combative and embattled CEO of ride-hailing giant Uber, has resigned under pressure from investors.

Uber’s board said in a statement that Kalanick is taking time to heal from the death of his mother in a boating accident “while giving the company room to fully embrace this new chapter in Uber’s history.” He will remain on the Uber Technologies Inc board.

The move comes as Uber, the world’s largest ride-hailing company, was having trouble morphing from a free-wheeling startup into a mature company that can stem losses and post consistent profits. After eight years of phenomenal growth by upending the taxi business, Uber had reached a point where the culture that created the company had become a liability that threatened to kill it.

In a statement, the 40-year-old co-founder said his resignation would help Uber go back to building “rather than be distracted with another fight,” an apparent reference to efforts on the board to oust him.

It was unclear who would replace Kalanick.

The resignation came after a series of costly missteps under Kalanick that damaged Uber’s reputation, including revelations of sexual harassment in its offices, allegations of trade secrets theft and a federal investigation into efforts to mislead local government regulators.

Uber lost an expensive battle for supremacy in China against Didi Chuxing and had to be satisfied with taking a stake in Didi as a consolation prize. Uber posted a US$708 million first-quarter loss, unable to turn US$3.4 billion in revenue into a profit. The loss narrowed from the US$991 million it posted in the previous quarter.

Investors have talked about selling stock in Uber to the public, a move that would imply a transition to an established business. The company was valued at near US$70 billion the last time it sought capital.

Kalanick’s penchant for conflict undermined the company’s prospects, said Ferdinand Dudenhoeffer, director of the Center for Automotive Research at the University of Duisburg-Essen. Ride-hailing itself remains a topic of intense interest for the tech and auto industries as they compete to see whether Silicon Valley or automakers will reap the profits from the digitalization of how people get from one place to another. However, “the significance of Uber has declined because the company has not managed to present itself in a stable and socially responsible way,” Dudenhoeffer said.

“When you’re at war with customers, employees, service suppliers, you can’t build up a business model and Kalanick was at war with everyone,” said Dudenhoeffer.

On Tuesday, the company embarked on a 180-day program to change its image by allowing riders to give drivers tips through the Uber app, something Kalanick had resisted. Drivers have said that Kalanick didn’t value their labor even though it was the heart of the San Francisco-based company.

Under Kalanick, the company developed a reputation for ruthless tactics that outraged regulators, drivers, riders and employees. The company often flouted city regulations for taxi companies.

A key step toward Kalanick’s downfall came in February, when former Uber engineer Susan Fowler posted a personal essay about the year she spent at Uber, writing that she was propositioned by her manager on her first day with an engineering team. She reported him to human resources, but was told he would get a lecture and no further punishment because he was a “high performer.”

That caught the board’s attention and brought outside investigations that led to the firing of 20 people including some managers.




 

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