Massage chain refusing to honor its prepaid cards
Print Edition
DOUBTS surrounded the future of the Congen Massage Healthcare Club chain yesterday after several outlets in Shanghai said they were no longer accepting prepaid membership cards.
And an employee at its Dagu Road store told Shanghai Daily the company hadn’t paid their salaries for the past three months.
“We were notified by senior managers on October 1 that prepaid membership cards can no longer be used and we were told that the founder and major investors had gone missing,” Xiao Yu said.
“We’re expecting them to give employees a solution after the seven-day National Day Holiday wraps up,” she added.
The Dagu Road store was still accepting cash payments and said it was offering 50 percent discounts.
An outlet on Sichuan Road N. also said prepaid membership cards couldn’t be used but it would accept cash.
An employee surnamed Wu at the chain’s Nanjing Road E. store claimed that more than 2,000 Congen employees, including managers, hadn’t been paid for two to three months and some hadn’t had their salary for five to six months.
He said nobody could find their boss, and currently only a few outlets were still operating.
Asked why they were still working, Wu said: “We are cutting the losses (by taking cash). It’s better than doing nothing.”
He said he started to work for Congen in April, but had only been paid twice.
Phone calls to the headquarters of Congen Massage, on Wuzhong Road, went unanswered yesterday.
Congen Massage sells four kinds of membership cards, with the most expensive Diamond card costing 20,000 yuan (US$3,258) and offering discounts of up to 32 percent.
The cheapest, the Jade card, costs 5,000 yuan.
In a microblog post just last month, Congen said that it was offering a “special package” to celebrate its 10th anniversary with a 3,000 yuan bonus if customers paid 3,000 yuan in advance.
The company has more than 100 branches in five cities across China.
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