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No payout for man rejected by cabby waiting for app fare
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A MAN who filed a lawsuit against a taxi firm after being refused service by one of its drivers lost his case yesterday.
The would-be passenger, surnamed Yan, tried to sue Shanghai Jinjiang Taxi Co for 3,000 yuan (US$490) after a driver turned him away even though, according to the plaintiff, his top light suggested the cab was for hire.
The driver said in court that prior to Yan getting into the cab, he had accepted a booking through the third-party taxi application Didi Taxi and was waiting for his customer.
A defense attorney said a person can claim to have been denied service only if a driver refuses to take them after being told the destination.
The plaintiff appealed for video footage from surveillance cameras located near the scene of the incident to be shown during the hearing, but the film had already been wiped, the court heard.
Records provided by Didi Taxi showed that the unnamed driver accepted a fare at 4:44pm on February 28, and pulled over on Caobao Road at 4:50pm to wait for his passenger.
The driver had established a contract with the customer who booked and was therefore within his rights to reject Yan’s request, the court said.
Also, Yan could not prove that the “For Hire” light was showing when he got into the vehicle, the court added.
“The taxi companies should link the apps to the top lights so that they automatically change once an online booking has been accepted,” said Judge Yin Zhijun.
According to earlier news reports, the Shanghai Transport Commission ordered Didi Taxi and Kuaidi Taxi apps to put such a system in place.
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