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April 10, 2013

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Passengers on ill-fated cruise win reparations

ONLINE travel agency Ctrip said yesterday it would pay compensation of 493 yuan (US$80) to each of the 2,000-plus tourists who took a problem-plagued Costa cruise tour to South Korea.

About 100 tourists refused to leave the ship yesterday morning when it returned to Shanghai, complaining that the trip had been delayed, a stop at Jeju Island cancelled without notification and the ship had taken to rough seas that had caused many to be seasick.

The trip cost 3,000 to 4,000 yuan. The five-day cruise trip to Incheon, Seoul and Jeju was delayed by seven hours due to fog and departed from Baoyang port in Baoshan District at midnight on Friday.

The tourists who wouldn't leave the ship when it returned to the port about 8am yesterday finally got off at 6pm after the promise of compensation and an apology.

Several thousand tourists who were to board the ship had to wait.

Ctrip said bad weather forced changes. Each port has requirements on anchoring, and the ship missed the time to stop in Jeju, Ctrip said.




 

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